We have tried all types of cancellation policies, 24 hours, charges if you cancel in less than 24 hours, blah blah blah. What we have learned is that you don't need to be stressed out with a cancellation policy, nor do you need to be scolded.

So this is the deal, call us if you can't make it in, we keep a call list that we can often call clients and fill an appointment. We are reasonable and know that things come up, however know that one of the reasons our spa is superior is because our team gets paid no matter what. What does that have to do with our cancellation policy? If you don't show up and don't give us the courtesy of a phone call, the spa loses money which means that our prices will have to go up eventually. So the only way we will charge you if you miss an appointment is if you don't call us and let us know or if you cancel last minute more than 2 or 3 times. We are fabulous with taking great care of our clients and all we ask in return is the consideration of a phone call and the value of our time.