The spa business is a feel good business and that means part of our customer service is doing our best to answer all of your questions. Below are answers to some of our most frequently asked questions. If you don't see the answer you are looking for, please contact us and we will be glad to help.
What is your cancellation policy?
If you can't keep an appointment, please give us a call so we can try to fill the space. We have a 24 notice cancelation policy. When booking an appointment, we will ask you to reserve the appointment with a credit card. If you cancel in less than 24 hours or fail to show up for an appointment, your credit card will be charged for the full amount or your gift certificate will be forfeited.
What is your privacy policy?
We respect your right to privacy and will protect it when you visit our website. You do not have to provide any personal information in order to enter and browse. Alayne White Spa collects no personal information about you when you visit our website unless you specifically and knowingly choose to provide such information to us. If you choose to provide information to us, we use it only to fulfill your request for information or services. For a complete description of our Privacy Policy, visit our
Privacy Policy page.
What are your Shipping and Return Policies gift cards and on-line orders?
We ship within 24 hours regular US postal service.
We do not guarantee that any gift card order will be received if the order is placed less than 5 days prior to a big holiday (ex. Christmas, Mothers Day, Valentines Day) however we will be happy to ship any order priority for a fee if you call us directly, 401-254-1772 or 401-272-1772.
What are your terms and conditions for gift certificates and gift cards?
Do gift cards and gift certificates expire?
Gift Cards and Instant Gift Certificates do not expire and are available for all of our services or in a convenient dollar amount. Though our gift cards and instant gift certificates are non refundable, they may be used towards product or any service on the menu, you can even pass it on to someone else if the time is not right for you. They can be purchased by phone, in person, or
on-line.
How is my credit card information handled?
We use PayPal to process all our online Visa, MasterCard, America Express and Discover payments on our behalf. PayPal is a very secure and reputable payment processor, which doesn't release customers' credit card information to merchants.
Is ordering online at alaynewhite.com secure?
Yes. We use PayPal to process all transactions on alaynewhite.com . PayPal is a well-known, secure and reputable processor that employs industry-leading fraud prevention measures.
Can I have a gift card/gift certificate mailed or emailed to someone else's address?
Absolutely. Just fill in the shipping instructions or email address on the
order form.
What if I don't want to order online?
You can most certainly call directly and we would be happy to mail a gift card for you. 401-254-1772.
What should I get with my gift certificate or gift card?
If you are having trouble deciding what to get with your e-gift certificate, take a look at our
Most Popular Treatments, or our
Bestselling Products for some ideas.
How do I prepare for my spa service?
If it is your first time to Alayne White Spa, visit our
How do I prepare for a spa service page for some guidelines on how to prepare for a service.
What is your cancellation policy?
If you can't keep an appointment, please give us a call so we can try to fill the space. We have a 24 notice cancelation policy. When booking an appointment, we will ask you to reserve the appointment with a credit card. If you cancel in less than 24 hours or fail to show up for an appointment, your credit card will be charged for the full amount or your gift certificate will be forfeited.
How do I book an appointment?
At the moment you must call or come in to the spa to book an appointment. We are working on an on-line booking system, which we hope to have up sometime in the next year.
Do I have to disrobe entirely for my spa service?
That is your option but during all treatments you will be draped. Standards of draping are designed to ensure modesty and comfort for both the guest and practitioner.
What is a facial and why should I get one?
Depending on the type, facials can either focus on deep cleansing, deep relaxation, intense hydration, age or acne management or a combination of all of the above. Facials are for your mind, skin and spirit. For your mind, they deeply relax, for your skin, they deeply cleanse and hydrate and for your spirit, a facial gives you the excuse to nurture and rest. Alayne White facials will be the best facial experience you will ever have.
Will I break out after a facial?
If your skin has not had a facial ever or in quite some time, you may get a small break out. Facials are stimulating, cleansing and hydrating and on occasion can cause detoxification.
Do How will my hair look when I leave?
Alayne White Spa offers no hair services so we can keep the environment true and peaceful. Our facial and massage services are about making you feel incredible from head to toe so though your head might feel great when you leave, your hair won't look like it did when you arrived. Feel free to bring a hat or allow us to schedule you for a shampoo and blow dry at one of the salons nearby.
Can I put makeup on after a facial or treatment?
Absolutely! Our makeup is an extension of our skin care and not only can you put it on, we put it on for you! Complimentary makeovers are included with every appointment (yes, even bikini and brow waxes).
Do men get facials?
This is a common question from our female population. Women can be on the facial bed resting for the first time in their week and that is the # 1 question they ask us. Our answer is always a resounding yes! We love to give men spa treatments; this way men completely grasp why women need to come to the spa, so send him in!
What is a body treatment?
A body treatment is similar to a facial except it is for the entire body. The body is completely covered during any treatment and if you are modest, you can bring a bathing suit for the treatment.
What are your sanitation procedures?
We love it when clients ask, but since many don't, we want to tell you what we do because we take extreme pride in our attention to this industry wide matter.We use disposable instruments whenever possible. When this is not possible, ie mask brushes, cuticle nippers, tweezers, we have a triple sanitation procedure where we wash the implements in hot water and an anti-microbial industry approved disinfectant. The implements are then alcohol sprayed and placed into a ultraviolet sterilizer for a minimum of 20 minutes. Our towels and sheets are sent out to a professional laundering service. All of our staff goes through a skill certification in sanitation and we follow it like a religion. Please feel free to ask us about this anytime. We are proud of these procedures and know we are an example in this industry.
Can I use my cell phone in the spa?
With respect to your spirit and the clients around you, please turn off your cell phone or let us know you need to talk on it and we will happily show you a private place you can go to.
Should I leave a tip?
Though not expected, if you choose to leave a tip, it is customary to leave 15-20%. Tips are only accepted in the form of cash or check. The best tip you could leave is a positive review of Alayne White Spa on your favorite travel or wedding website with a link back to our website.